I presented at DrupalCon Nashville about working with the City of San Francisco to make a better transaction experience for residents. Moving beyond a simple content site where we tell users how to do things, we are now developing a brand new city website in Drupal 8, where residents can actually do those things online. The presentation covers how to run an agile project of this scale in a government environment, what we did as a part of discovery, where we're going, and how our foray into design & development is progressing so far.
Here are the slides to digest. Don't hesitate to reach out if you have any questions!